Contact Us

Get in touch

We’d love to hear from you. Whether you have a question, feedback, or need help with the studio, we’re here to help.

Email support

Send us an email at support@genspicy.com for detailed inquiries and support requests. We typically respond within 24 hours on business days.

Signed-in members can also open a support ticket and follow every reply in one place. See the Support page for common questions.

What we can help with

General support

• Account setup and sign-in
• Using the studio and choosing a model
• Credit packs, purchases, and invoices
• Feature requests and feedback

Technical support

• Troubleshooting a failed or rejected generation
• Credit reservations and releases
• Uploading reference media

Before you contact us

To help us help you faster:

• Check the Support page for answers to common questions.
• Review the Content Policy if a request was rejected.
• Include your account email and the approximate time of the issue. Never send passwords or full payment-card details.

Business inquiries

For partnerships or media inquiries, email support@genspicy.com with “Business Inquiry” in the subject line.

Operator

GenSpicy is operated by Dreamega IT LLC, a Wyoming limited liability company, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.