Support

Need a hand? Submit a ticket to contact our support team and track every reply in one place.

Support ticket

Send us the details and track the conversation. Submit a ticket (sign-in required).

Email support

Send us the details at support@genspicy.com and we’ll get back to you.

Frequently asked questions

How do credits work?

Each generation reserves credits when you submit it. The credits are charged only after the completed result is saved. Ten credits cover $0.01 of model cost, and each model shows its cost before you generate.

A generation failed — was I charged?

No. Definitively failed or expired generations release their reserved credits. If the provider’s status can’t be confirmed yet, the credits stay reserved until the task is reconciled.

Where do I manage my credits and invoices?

Head to your account’s Credits, Purchases, and Invoices pages. GenSpicy sells one-time credit packs only, so there is no subscription to cancel.

Where can I find my past generations?

Your history is in the studio, and saved results are in your private media library, where you can download them.

Why was my request rejected?

Requests must follow the selected model's prompt profile, our Content Policy and the provider’s rules. Adult prompt wording is accepted only by selected models marked Spicy; standard models require non-explicit prompts. Sexualized minors or unclear ages, non-consensual intimacy, privacy violations and sexual impersonation of real people are prohibited for every model. Providers can still decline a request.