GenSpicy

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Frequently asked questions

How do credits work?

Each generation reserves credits up front and only charges for the outputs that succeed. Failed outputs are never charged.

A generation failed — was I charged?

No. Credits are only settled for completed outputs. If a run partially fails, you're only charged for the parts that finished.

Where do I manage my plan and invoices?

Head to your account's Credits and Invoices pages to review purchases, subscriptions and download invoices.

Where can I find my past generations?

Every generation lives in your Workspace, and each has its own detail page where you can download or re-run it.