Refund Policy

Service operator: Dreamega IT LLC, a Wyoming limited liability company, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.

1. Before You Purchase

GenSpicy sells one-time credit packs only. There are no subscriptions, and packs never renew automatically. Please review the pack price and included credits before completing a purchase. Purchased credits do not expire. AI results are subjective, and a result that does not match personal taste is not by itself a service failure.

2. Eligible Requests

Subject to applicable law, we may approve a refund when:

• A duplicate charge was made for the same purchase
• Purchased credits were not delivered because of a verified technical error
• A legal cooling-off or refund right applies

3. Generally Not Refundable

Credits already charged for completed generations and purchases on accounts suspended for violating the Terms of Service are generally not refundable. We do not award credits for sign-up or daily check-ins.

4. Generation Credits Are Returned Automatically

Credits for a generation are reserved when you submit it and charged only after the result is saved. If a generation definitively fails or expires, its reserved credits return to your balance automatically. If the AI provider's status for a submission cannot be confirmed yet, the credits stay reserved while we reconcile it. Your credit history shows each reservation, charge, and return. These credit corrections are separate from payment refunds.

5. Refunds and Credits

When a payment refund is approved, the number of credits in that purchase is deducted from your balance, starting with the credits from that purchase. If your balance is lower than that, it is reduced to zero. A refund is not completed while a generation paid for with that purchase's credits is still in progress. If the purchase earned a referral commission, that commission is reversed.

6. How to Request a Refund

Email support@genspicy.com promptly with your account email, transaction reference, date, amount, and reason. Do not include full payment-card details.

7. Processing

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution.